Company :
Our client is an automotive manufacturer. For the European headquarter located in France, we are presently looking for an international quality Section manager.

Mission and Main Objectives :

Develop standard Sales & Service Way processes and tools to improve quality of customer experience and support Customer Quality implementation regional business unit. European level (37 countries)

Main Tasks & Responsibilities :

- Benchmark regional business unit of our client and competitors best practices

- Develop processes, tools and surveys

- Formalize implementation guide lines & tools to support RBU (regional business unit)

- Monitor and analyze monthly RBU Sales and Service Way implementation & CQ performance.

- Propose appropriate RBU action plan

- Support training activities in Sales and Service Way training development

- Propose Sales and Service Way selectivity criteria

- Manage synergies with other RBU departements. (Marketing, Network …)

- Manage external suppliers

KPIs

Technical LMS score (implementation rate, assessment rate, certification rate, skills mapping & rate), Training performance score, attendance rate

Travel: 20% and 80% HQ (near Paris)

Background and Experience :

- Practical job experience in automotive (at least three years)

- Technical training experience in automotive or other technical industry (at least three years)

Education :

A-Levels + 2 years/ Master + 5 years experience automotive (dealers…) – European level- leadership and pro active-autonomous

Languages :

German speaking and English

Salary package

Interesting Package and bonuses with company car

Possibility of relocation pkg

Please send your Update CV and a motivation letter to florence@clementine-international.com. Vacancy number: P_FP179_1_C