COMPANY:
Our client is an automotive manufacturer. For the European headquarter located in France, we are presently looking for an international Customer Service Section manager

MISSION AND MAIN OBJECTIVES:

- Ensure customer satisfaction

- Improve the lead generation programs

- Monitor performance via a strong set of KPI

- Propose improvement of the contact centre

- Visit on a very regular basis the supplier & the regions in their premises

- Constantly liaise with Nissan Europe departments to support region’s customer services in the resolution of difficult complaints

BACKGROUND AND EXPERIENCE:

- Europe - Master - 5 years degree after A Level

- Extended experience of contact centre

- Technology: Siebel, ACD, VOIP, Diallers, monitoring, Avaya CMS

- Human resources:

- Staffing sizing, incentives programs, Reporting
- Customer satisfaction survey, all contact centre related KPI must be more than understood.

Soft skill:

-          B2C experience

-          Customer lifecycle

-          Lead generation

-          Up selling skills

-          Significant experience in supplier management or in contact centre management (5 years required)

-          Extended knowledge of Microsoft Office

-          Strong culture with rational figures

-          Interest to work in an international environment

-          ENGLISH NEEDED

Salary package

Interesting Package and bonuses with company car

Possibility of relocation pkg

Location: Yvelines (Travel: 20% and 80% HQ (near Paris))

Please send your Update CV and a motivation letter to eblondet@clementine-international.com

Vacancy number: P_EB156_5_C